Answers to the questions we hear most — accounts, games, coins, writing, and the occasional gremlin. Search or pick a topic.
Open Writeout on the web or in the app and choose Sign up. You can continue with Google, Apple, or an email and password. Pick a username — that's how friends find and tag you.
Make sure you're signing in with the same method you signed up with — if you used “Continue with Google,” use that button rather than email and password.
For an email account, use Forgot password on the sign-in screen to reset it. If a social login fails, check you picked the right account in the Google or Apple sheet. Still stuck? Email us and include your username.
Go to your Profile, then Edit profile. You can update your display name, bio, avatar, and flair there.
Log out: Settings, then Sign out. Your account stays intact and you can sign back in anytime.
Delete account: Settings, then Delete account. This is permanent — it removes your posts, stories, and stats and stops all emails — so we'll ask you to confirm.
Writeout has a growing arcade of word games:
Open the Play tab and pick a game. For head-to-head games, choose Find a match to be paired with another player (a bot jumps in if nobody's free within a few seconds), or Play a bot to start instantly.
Only one live game runs at a time per account, so a match can't desync. Finish or leave your current game and you're free to start another. If you left Writeout open in another browser tab or on another device, close that game there first.
The Daily rolls over at midnight UTC every day — the in-game countdown shows the exact time left. Play each day to keep your streak alive; miss a day and it resets. A one-time streak “buy back” may be offered if you slip.
Head-to-head games (Word Duel, Hidden Meanings) use a rating that goes up when you win and down when you lose. Arcade games rank by your best score. Leaderboards can be filtered by Week, Month, or All-time.
Your game lives on our servers, so reopening it from Play (or the game screen) reconnects you. Two things to know:
Coins come from playing: winning matches, beating a personal best, and clearing the Daily. Where it's available, you can also watch a short rewarded ad for a coin bonus (there's a daily cap). Your balance lives in your Wallet.
Coins are the everyday currency you earn by playing — spend them on power-ups and cosmetics. Gems are premium and used for special items. You can hold and spend both from your Wallet.
Open your Wallet or the Shop and pick a pack. Purchases are processed securely through the App Store or Google Play — Writeout never sees your card details.
In-game boosts you spend coins on:
Writeout+ is our optional membership with extra perks. Manage or cancel it anytime in your App Store or Google Play subscriptions.
They normally arrive within a minute. First, fully close and reopen the app so it re-syncs your balance. If they're still missing after a few minutes, email us with your username, the time of purchase, the pack you bought, and your store receipt, and we'll sort it out.
Tap the compose button (the ＋). Choose a quick post to share to your feed, or a story for longer creative writing. Give it a title, write, and publish.
Some stories are open for others to continue. Open the story and choose Add a line to write the next part — the story grows one contribution at a time.
Image posting is rolling out gradually. If it's enabled for you, you'll see a photo button in the composer. If you don't see it yet, it isn't available on your account or app version.
Share to feed: in a post's controls, turn on Share to feed so it shows up for your followers. Bookmark: tap the bookmark icon on any blog post and find everything you've saved under Bookmarks.
Open the ••• menu on the content or profile and choose Report. For anything urgent involving safety, contact us directly too. We review reports and act on content that breaks our community rules.
Add friend sends a request the other person accepts — friendship is mutual, and friends can do more together (challenges, messages). Follow is one-way: you subscribe to someone's posts without needing them to accept.
Open the Friends tab and look under Requests. Tap Accept (or decline). You'll get a notification when someone adds you.
Open someone's profile and choose Message, or go to your Messages inbox to see conversations. Reactions and read state are shown inline.
On the person's profile, open the ••• menu and choose Block. To unblock, go to Settings, then Blocked, and tap Unblock. Blocking stops them from messaging you and hides your activity from them.
Pull down to refresh first. A new or quiet feed fills up as you follow people and add friends — try Discover to find writers and players. If it still won't load, check your connection or restart the app.
Go to Settings, then Notifications. You can toggle them per type — likes, friend requests, game results, daily reminders, and more — so you only get what you want. Your device's system settings also need Writeout notifications allowed.
Check, in order:
Use the Unsubscribe link at the bottom of any Writeout email, or manage email preferences in Settings. Unsubscribing stops marketing emails; important account emails (like security notices) may still be sent.
See our Privacy Policy for what we collect and why. Deleting your account removes your content and personal data as described there.
We require a minimum app version so everyone's on a compatible build. Update Writeout from the App Store or Google Play, then reopen it. If the store still shows an old version, wait a few minutes and refresh.
The usual fixes, in order:
Some features roll out gradually or are turned on server-side, so they can appear, move, or briefly pause independent of your app version — it may simply not be live for you yet. If you think it's an actual bug, please report it.
Email us with your username, device (e.g. iPhone 14, iOS 18), app version, and what happened. A screenshot or screen recording helps a lot. You can also use the Contact form.
Can't find your answer? We're happy to help — the more detail you give us, the faster we can fix it.